At Creative Hub Zambia, we value transparency, client satisfaction, and continuous improvement. We therefore accept revision requests from customers. Below are the key elements of our revision policy:

Revision Requests:

• Clients are entitled to request revisions to the delivered work if it does not meet the agreed-upon requirements or standards.
• Revision requests must be submitted through email or our designated communication platform, clearly outlining the specific changes desired.

Timeline for Revisions

• For regular projects, clients may request revisions within 48 hours of receiving the completed work.
• Urgent projects allow for a shorter revision timeframe of 24 hours from the time of delivery.

Acceptance of Comments or Suggestions

• Revision requests will not be accepted based on comments or suggestions provided by a third party.
• We prioritize delivering work that meets the client’s requirements rather than external feedback.

Client Responsibility

• Clients are responsible for thoroughly reviewing projects and ensuring they meet their requirements.

Scope of Revisions

• Revisions cover adjustments and modifications to the original work to align with the client’s expectations.
• Major changes or additions beyond the original scope may be subject to additional charges and will be treated as separate orders.

Number of Revisions

• We aim to accommodate our clients’ needs by offering up to two rounds of revisions per project within the specified timeframe.
• Each revision request should be comprehensive to minimize the need for multiple revisions

Revision Process

• Upon receiving a revision request, our team will promptly review the feedback and assess the required changes.
• We will communicate any clarifications needed and work closely with the client to ensure their requirements are met.

Client Feedback

• We encourage open communication and value client feedback throughout the revision process.
• Client satisfaction is our priority, and we strive to address any concerns or issues promptly and effectively.

Academic Writing Projects

• For academic writing projects requiring supervision or comments from lecturers or supervisors, revision requests will not be accepted based solely on external feedback.
• Clients are responsible for thoroughly reviewing written documents and ensuring they meet their academic requirements before submission.

Client Accountability

• Failure to make payments for revision requests may result in the revision request being declined, and the documents will be returned to the client without further revision.

Revision Validity

• Revision requests must be made within the specified timeframe outlined in the quotation.
• Failure to submit revision requests within the designated timeframe may result in additional charges or the revision request being declined.