Eligibility

• Refunds will only be granted if the project has not commenced being worked on.
• Once work on the project has commenced, no refunds will be provided.

Refund Request Process

• Clients must submit refund requests in writing, clearly stating the reason for the refund.
• Refund requests will be reviewed, and a decision will be made based on the project’s status.

Refund Timeframe

• If eligible, refunds will be processed within 2 business days from the date of the refund request.

Non-Refundable Items

• Expenses incurred by Creative Hub Zambia for the project, such as third-party fees or materials purchased, are non-refundable.

Contact Us

• For refund requests or inquiries, please contact us. You can get the contact details here

By engaging with Creative Hub Zambia and/or accepting the quotation or agreement, the client acknowledges and agrees to abide by this refund policy.